CROSSBAR - TROUBLESHOOTING & FAQs
1.) I can't log on. Please click on the SIGN UP link in the upper left hand corner and create an account.
2.) Signup says this email already has an account. Follow the forgot password instructions. If no email to reset the password is received (check your JUNK or SPAM folders 1st!), email the registrar to have Crossbar manually verify or reset your account.
3.) I logged on and clicked on the Family Calendar link and I don't see my child('s) schedule. Solution: Ask the registering parent to add you as a Parent on the child('s) registration (see above question).
ENSURING THAT YOU RECEIVE EMAILS
1.) Make sure your profile settings are set to receive emails from your organization.
2.) If your organization has sent an email and you haven't received it, check your SPAM folder.
3.) If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
4.) If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
5.) Lastly, be sure that you have notifications@appletonlacrosse.com and accounts@crossbar.org
in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.
HOW DO I CHANGE MY EMAIL ADDRESS OR PASSWORD?
1.) Log on to the website using your email address and password.
2.) Click on the DASHBOARD link in the upper left hand corner.
3.) Click on the PROFILE link on the left hand side
4.) Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save. NOTE: Any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it.
GRANTING ADDITIONAL USERS ACCESS TO FAMILY CALENDAR FOR SCHEDULE VISIBILITY
1.) Log on (must be the registering parent)
2.) B. Select Dashboard (upper left corner)
3.) Select PLAYERS on the left hand side
4.) Select "View Details" next to your player's name
5.). Add the top of this display is a Link "+ ADD PARENT". Click on this link.
6.) Add the parent's email address and select ADD PARENT
a. If the parent already has an account, they will be added immediately.
b. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account. Parents associated with the child can check to see who has been added by following steps 1-6 at any time.
UPDATING PAYMENT INFORMATION
Credit/Debit Cards may expire or become lost/stolen throughout the season. If you are notified of a failed payment, please update your card as soon as possible.
Steps to change/add a credit card:
1.) Log on
2.) Click on the Dashboard (link in upper left hand corner)
3.) Click on the PLAYERS tab on the left hand side of the page
4.) Click on View Details next to your child’s name
5.) Page down on the Player Info page until you get to “Registration History”
6.) Click on View Details next to the Program to which your child has remaining payments.
7.) Click on the EDIT button next to the card # of the next installment and add another card.
8.) Once you have changed/added a new credit/debit card, please notify the Registrar/Treasurer so an adjustment to the payment due date and/or amount can be made.
MANAGING YOUR PAYMENTS
To edit your payment method or view a summary of your payments on your club's site, please log into your club's site and go to your "Account."
From there, you'll see a Billing option on the left menu.
The Billing page allows you to view your payments/balances, as well as edit or remove old Payment Methods.
If you have questions about the Balances, please reach out to your club administrators. If you see any errors while editing or removing a payment method, please reach out to us at help@crossbar.org.